Frequently Asked Questions

Do you accept returns?

I gladly accept returns, exchanges and cancellations.

Contact me within: 14 days of delivery. 

Dispatch items back within: 30 days of delivery.

Request a cancellation within:   24hrs of purchase.

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order

What’s the minimum order amount?

There is no minimum order amount however, all orders over $AU50.00 come with free delivery, anywhere in Australia

Which countries do you ship to?

At this stage Sweet Earth ships to anywhere in Australia only.

Do you offer fragrant options?

At Sweet Earth we do offer fragrant options for most products, for those who like to have choices.